1. Overview

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Markham Reclaimed specializes in crafting bespoke furniture and accessories using reclaimed wood and other materials. These terms govern your use of our website and any transactions made with us.

We reserve the right to update these terms at any time. Changes will be effective immediately upon publication. Please check this page regularly for updates.

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2. Website Use

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You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. Unauthorized use of this website may result in a claim for damages and/or be a criminal offense.

All content on this website, including text, images, and designs, is the property of Markham Reclaimed and is protected by copyright. You may not reproduce, distribute, or exploit any materials without our written consent.

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3. Placing Orders

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By placing an order with Markham Reclaimed, you agree to:

• Provide accurate and complete information.

• Ensure that all product specifications, measurements, and delivery details are correct.

• Make payment in full before production begins (unless otherwise agreed).

Once an order confirmation is issued, a binding contract is formed between you and Markham Reclaimed.

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4. Pricing and Payment

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All prices displayed are in GBP and include VAT unless otherwise stated.

• We accept payments via secure third-party processors, including PayPal and Stripe.

• We reserve the right to adjust prices at any time due to changes in material costs or typographical errors.

• If a pricing error is discovered, we will contact you to resolve the issue before proceeding with your order.

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5. Bespoke and Made-to-Order Products

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Our bespoke furniture is handcrafted and made to your specifications. Due to the nature of custom work:

• Orders cannot be canceled or refunded once production has begun.

• Minor variations in color, grain, and finish are inherent in natural wood and are not considered defects.

• Lead times for production will be communicated at the time of ordering and are subject to change due to material availability or unforeseen circumstances.

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6. Delivery

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We deliver to most areas within the UK using trusted couriers. Delivery details include:

• Delivery dates are estimates and may vary due to factors beyond our control.

• Large items are delivered and assembled in your chosen location. Customers must ensure access is clear and suitable for the item’s size and weight.

• Customers must inspect and sign for goods upon delivery. Any damage must be reported within 24 hours.

If delivery cannot be completed due to access issues not disclosed at the time of ordering, re-delivery costs will be the customer’s responsibility.

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7. Returns and Refunds

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Stock Items

You may return stock items within 14 days of delivery, provided they are unused and in their original packaging. Customers are responsible for return shipping costs unless the item is faulty.

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Custom Items

Custom and bespoke items are non-refundable unless faulty. Please ensure all specifications are correct at the time of ordering.

Faulty items must be reported within 7 days of receipt, with photographic evidence provided. We will arrange a repair or replacement at our discretion.

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8. Warranty

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Our furniture is built to last. We provide a warranty covering manufacturing defects in materials and workmanship. The warranty does not cover:

• Normal wear and tear.

• Damage caused by improper use, care, or environmental factors.

• Variations in wood grain, color, or natural movement due to changes in humidity or temperature.

For full warranty details or to make a claim, please contact info@markhamreclaimed.co.uk.

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9. Limitation of Liability

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Markham Reclaimed is not liable for:

• Losses caused by delays, acts of nature, or circumstances beyond our control.

• Damage caused by improper handling or failure to follow care instructions.

• Minor variations in product appearance due to natural materials.

Our liability is limited to the purchase price of the goods.

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10. Governing Law

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These terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the English courts.

Contact Information

For any questions or concerns, please reach out to us:

Markham Reclaimed
Upper East End Farm
Goswell End Rd, Dunstable
LU5 6NU

Email: info@markhamreclaimed.co.uk